FAQ

FAQ – Frequently Asked Questions

1. What products does Jade Manor offer?

Jade Manor specializes in home décor and textile essentials, including curtains, bedding, pillow covers, and other products designed to add comfort and style to your home.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders.

3. How long does shipping take?

United States Orders:
Estimated delivery time is 3–5 business days.

International Orders:
Estimated delivery time is 7–15 business days.

Please note that shipping times are estimates and may occasionally vary due to carrier delays, weather, or customs processing.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Tracking updates may take 24–72 hours to appear.

5. What is your return policy?

We offer a 30-day return policy for eligible items.

If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

6. Are returns free?

Yes. We offer free returns for approved eligible items.

Please contact our support team before sending any item back.

7. Can I cancel my order?

Yes. Orders may be canceled within 24 hours of purchase.

Once an order has entered processing or shipment, cancellation may no longer be possible.

8. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery and include:

- Your order number
- Photos of the issue
- A brief description

We will review the case and work to resolve it as quickly as possible.

9. How can I contact customer support?

You can contact us anytime using the details below:

Email: info@jademanor.store

Phone: +1 928-638-5431

Address:

Jade Manor  
3414 DORR ST #1  
TOLEDO, OH 43607  
United States

10. How long does customer support take to respond?

We aim to respond to all inquiries within 24–48 business hours.

11. Are payments secure?

Yes. All payments are processed securely through trusted third-party payment providers to help protect your information.

12. Do product colors look exactly the same in person?

We do our best to display products accurately, but slight color variations may occur due to lighting, photography, or screen settings.