Shipping policy

SHIPPING POLICY

Last updated: March 17, 2026

Thank you for shopping with Jade Manor. We are committed to providing reliable and efficient shipping for all orders.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly delayed.

2. SHIPPING TIMES

United States

- Free Shipping
- Estimated delivery time: 3–5 business days

International Shipping

- Free Shipping
- Estimated delivery time: 7–15 business days

Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

3. SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Tracking updates may take 24–72 hours to appear after shipment.

4. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout.

Jade Manor is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by customers.

5. LOST, STOLEN, OR DELAYED PACKAGES

We are not responsible for delays caused by shipping carriers, customs, weather, or circumstances beyond our control.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

6. CUSTOMS, DUTIES & TAXES

For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer.

7. CONTACT INFORMATION

If you have any shipping questions, please contact us:

Jade Manor

Website: https://jademanor.store  
Email: info@jademanor.store  
Phone: +1 928-638-5431

Address:  
3414 DORR ST #1  
TOLEDO, OH 43607  
United States