Refund policy
RETURN & REFUND POLICY
Last updated: March 17, 2026
At Jade Manor, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
1. RETURN ELIGIBILITY
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in the original packaging
- Include all original parts, accessories, and labels
- Not show signs of damage caused by misuse or improper handling
We reserve the right to deny returns that do not meet these requirements.
2. NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
- Gift cards
- Final sale or clearance items
- Personalized or customized products (if applicable)
- Items damaged due to misuse, washing damage, or improper care
3. FREE RETURNS
We offer free returns for eligible items.
If your return request is approved, we will provide return instructions. Please do not send items back without contacting us first.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Email: info@jademanor.store
Please include:
- Your order number
- Photos of the issue
- A brief description of the problem
We will work to resolve the issue as quickly as possible.
5. REFUNDS
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider or bank.
6. EXCHANGES
If you wish to exchange an item, please contact us first to confirm availability.
7. ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
8. CONTACT INFORMATION
If you have questions regarding returns or refunds, contact us:
Jade Manor
Website: https://jademanor.store
Email: info@jademanor.store
Phone: +1 928-638-5431
Address:
3414 DORR ST #1
TOLEDO, OH 43607
United States